Frequently Asked Questions

Popular Questions

• Which payment methods are available?

  Right now we got PayPal, Debit-/Kredit Card, Apple Pay, Google Pay, Klarna and direct bank transfer. 

• Are there differences between your Shop and ohter?

  Please note that product quality may vary slightly. As we are still a small brand and currently use print-on-demand services, minor differences can occur. We are continuously working to improve and appreciate your understanding.

• How do you know when we drop?

  If you want to be updated on the newest stuff around the brand, join our Newsletter, our WhatsApp Channel or follow us on TikTok. All links are at the bottom of the Home site. 

Orders & Shipping

• Do you ship internationally?

  Yes, we do. Our Brand does ship international, except a few countries which are either really small or don´t support our shipping. You will get informed if youre country is included. 

• Can I track my order?

  Right now you are not able to track your order, but we give our best to make it possible soon.

• How long will my order take to arrive?

  The clothes are from different manufactories, so shippping-time can vary. But your order should arrive in a time-period from 7-15 Business days.

• How can I change my order?

  To change your order during shopping, just open up the menu and open the card where you can change the order. After buying there isnˋt any chance to change your order.

Exchanges & Returns

• How can I exchange or return a product?

  Since our products are made on demand, we do not accept returns or exchanges for reasons such as wrong size or change of mind.

  If your order arrives damaged, misprinted, or incorrect, we’ll gladly replace it or issue a refund.

  Please contact us via our Contact page within 14 days of receiving your order and include photos of the issue, or click on the button “ Vetrag wiederrufen“ at the bottom of any site from the website. 

Products

• Which Sizes do you have?

  The most Zippers, Hoodies, Longsleeves and Shirts come in S, M, L and XL. Beanies and Caps only have one size. Joggers and pants have also come in XS. 

About Untapped Capacity Shop

• How do I get to your shop?

  To get to our shop click the link on tiktok or search for our name on any browser.

• Can I rate you products in your Shop?

  Yes, you can rate products on the comment site at the bottom of a product. Or you can write an email to us.