Frequently Asked Questions

Popular Questions

• Which payment methods are available?

  There are many ways to pay, we got Debit-/Kredit Card, Apple Pay, Google Pay, Klarna and many more avalible for our store.

• Are there differences between your Shop and ohter?

  Please note that product quality may vary slightly. As we are still a small brand and currently use print-on-demand services, minor differences can occur. We are continuously working to improve and appreciate your understanding.

• How do you know when we drop?

  If you want to be updated, join our Newsletter and follow us un Tiktok. You an use the QR Code at the bottom of the Shop

Orders & Shipping

• Do you ship internationally?

  Yes.Our Brand does ship international, especially to a few countries which are small or don´t support our shipping

• Can I track my order?

  Right now you are not able to track or see where your order is, but we give our best to male it possibke soon.

• How long will my order take to arrive?

  Because the clothes are from different manufactories, shippping-time can vary. But your order should arrive in a time-period from 7-15 Business days.

• How can I change my order?

  To change your order during shopping, just open up the menu and open go to card where you can change the order. After buying there isnˋt any chance to change your order.

Exchanges & Returns

• How can I exchange or return a product?

  Returns & Issues
  Since our products are made on demand, we do not accept returns or exchanges for reasons such as wrong size or change of mind.

  If your order arrives damaged, misprinted, or incorrect, we’ll gladly replace it or issue a refund.

  Please contact us via our Contact page within 30 days of receiving your order and include photos of the issue so we can help you as quickly as possible.

Products

• Which Sizes do you have?

  The most Zippers, Hoodies, Longsleeves and Shirts have S,M,L,XL. The most time Beanies and Caps have only one size. Joggers and pants have also xs.

About Untapped Capacity Shop

• How do I get to your shop?

  To get to our shop click ghe link on tiktok or search for our name on your browser.

• Can I rate you products in your Shop?

  Yes, you can rate products on the comment site at the bottom of a product. Or you can write an email to us.